ATTN FavCosmeticsKL, Where Is Our Makeup Fridge?
Now, when it comes to getting coveted beauty items that are not available in Malaysia like Glossier, Kylie Cosmetics and ColourPop, not every girl is blessed with a credit card that has access to international transactions.
That’s where Instagram sellers come into the picture. For years, since the social media platform started, Instagram sellers have been helping girls all over the country with international purchases. Thanks, loves!
FavCosmeticsKL is a pretty famous Instagram shop that sells and helps it’s customers buy such beauty products. Needless to say, they have a pretty influential following. The shop has collaborated with influencers and other brands to raise its reputation.
Unfortunately, FavCosmeticsKL came under fire when several of it’s customers reported that their makeup fridge (among other orders) never turned up.
OMG I INGATKAN I SORANG!!!! I EVEN EMAILED THEM AND DM-ED THEM ABOUT THE FRIDGE CAUSE IT'S BEEN 4 FUCKING MONTHS BUT THEY DONT EVEN BOTHER TO REPLY LIKE CAN YOU IMAGINE??!!! https://t.co/kFTFzXIjWB
— 𝓵𝓮𝓲𝓵𝓪𝓷𝓲 🌻 (@lazylillama) June 23, 2019
The debacle started when FavCosmeticsKL posted that they were taking pre-orders for a makeup fridge back in February 2019. In case you’re wondering, a makeup fridge like a portable mini fridge, but pretty in pink and meant to store your skincare or makeup items.
Then, in March, the page reported that the founder was involved in a serious car accident and broke her jaw.
In the next month, they sent out emails about refunding customers who have not received their items, which are to be processed within 5 business days.
2 business months later, the customers of FavCosmeticsKL got tired of waiting for their refund or the makeup fridge, both of which never turned up. They took to Twitter and called her out for her unethical business practices.
Aiyo again. Pls guys jgn beli from favcosmeticskl ade yang dari tahun lepas tak dapat brg pun. Dh la mahal. https://t.co/nyQyNO5sQg
— Datin (@inazeyy) June 22, 2019
Is favcosmeticskl a scam? Dah order makeup fridge lama gila but no update on my order at all. Attempts to reach them via messenger, ig dm and email were unresponsive. Anyone else experiencing the same thing? @inazeyy @ImanAbdulRahim @iffahs_ pic.twitter.com/2RDMZulDHV
— Yaya (@miramir_x) March 22, 2019
Help me out here… is FavCosmeticsKL a scam? I ordered a makeup fridge in Feb but it never came & in April they said they'd refund within "5 business days." Babi it's been 2 business months you dapat duit raya baru nak refund ke???!!! pic.twitter.com/o0H4DWGdn1
— gula melaka (@twtbaobey) June 22, 2019
I pernah beli with them last year, same case with u but after 3 months i force them, baru dpt brg. pic.twitter.com/VQLAfjHB0J
— Fieyna A. (@fieynaazman) June 23, 2019
Omg same sis i ordered a makeup fridge as well in feb UGH!!
— Sofia. (@sophmksz) June 23, 2019
Patut sampai now tak respond 🤧 my money 😢 tapi tapi dah pernah order 2 kali kat dia ni so i’ve trusted her 😢 https://t.co/8WoBqS3Rwa
— Yanyan (@yanimahrip) June 23, 2019
order the fridge too but never arrived https://t.co/jWTQ6jVyMs
— ‘ain (@hey_ainn) June 23, 2019
I do not recommend this shop ever. They mark up their price like 3-4x every single time and this is certainly not my first time hearing about this scam issues. Save your money girls! https://t.co/rqQf7CDnaP
— aidanurariza🧚♀️🧚♀️ (@aidanurariza) June 23, 2019
The shop, which has a following of 20.1k at the time of publishing, has since made their Instagram account private and taken down the website.
We have reached out to FavCosmeticsKL but have yet to receive a response at the time of publication.
Meanwhile, before you add to cart, here’s what you can do to avoid bad shopping experiences on Instagram:
1. Gather a group of friends and place an order that can receive free international shipping. For example, ColourPop has free international shipping for orders above $50, so if you’re just a few Ultra Blotted Lips short, it’s time to call the girls and click “add to cart.”
2. If you really want to order from an Instagram shop but feel wary about it, place a small order first as a test so you won’t lose out much if it doesn’t work out. However, if you get your item, then yay – you know you can trust this one!